Hello, I'm a Masters candidate in Innovation Design at the University of Maynooth. I also work full-time designing interactive customer workshops as part of the Customer Success Team in OpenText.

I believe anyone can sing '500 Miles' in karaoke and get away with it. I believe that by giving people autonomy, mastery and purpose in the work environment, both the company and employee will flourish. 

I nurse a healthy respect for bees - they love to dance, they build societies that work and let's face it, when they disappear they're taking us with them.

I'm constantly striving to be better, both professionally and as a person, but I remain a work in progress. Having been in the technology industry for over 20 years, I decided it was time to switch things up a little. I've always enjoyed interacting with customers in real-world workshops so when Covid-19 forced a rethink, I decided to work on transitioning those real-world touch points into a virtual space. I now design interactive workshop sessions as part of my role with OpenText using UX techniques, customer journey mapping, empathy mapping and wireframing. 

Maynooth provides the perfect platform to investigate the world of Service Design. Leveraging tools and frameworks from the Masters course, I can incorporate fresh perspectives and new ideas into the virtual interactive workshops I design and build for OpenText.