Resume/CV
Resume/CV
Always looking to make things better. And a little less dull.
Sept 2022 - Sept 2024
University of Maynooth
M.Sc. Innovation Design
Design Innovation at Maynooth University is a department of interdisciplinary expertise that combines industrial, entrepreneurial and academic excellence in Design. We focus on developing research and user-centred, applied practitioners that create the greatest impact through design innovation in industries across Ireland and Europe.
2011- 2012
Irish Management Institute
Diploma in Management
A course to develop an understanding of the major management functions in an organisation, enhance capabilities as a contributor to an organisation’s management team and to acquire the skills and knowledge required of modern professional managers.
This course included modules in Human Resources, Organisational Behaviour, Communication and Marketing.
June 2022 - Present
Lead Customer Success Manager
My time is split between designing innovative Customer Success workshops for our global customer base and managing a number of Enterprise customers around the world. The workshops - designed and built using LucidSpark - form the backbone of our customer engagement strategy. Each one provides a platform for our CSM team across the world to truly understand the needs of their customers. Running virtual sessions, we gather key insights on the challenges, aspirations, business values and metrics our customers consider key to their future success. Everyday I put Design Innovation to work in the real-world.
Fenergo
Feb 2021- May 2022
Partner Success Manager
Scaling a $1 billion company to a $5 billion company requires a strong partner channel. The partner ecosystem in Fenergo required a fresh approach, which means my building processes and artefacts from the ground up.
• Partner On-boarding Process (Get Them In) – I am developing an on-boarding process that includes new selection criteria, updated legal contracts, establishing a partner classification programme and developing a partner governance mechanism.
• Cross-Functional Collaboration (Build Bridges) – Upskilling partners requires input from across the organisation including engineering, Professional Services, Training, and the sales organisation. I am responsible for co-ordinating this effort to ensure a scalable, repeatable experience.
Storm Technology
April 2014 - June 2018
Partner and Cloud Partner Manager
Reporting directly to the COO, the role entailed driving cloud opportunities by supporting cloud sales (Azure, SaaS, PaaS) and deployment teams across the Storm technology practices. Business development was driven by actively managing and allocating cloud funding, negotiating contracts, managing 3rd party relationships as part of project engagements, and developing Azure and cloud opportunities throughout our account base.
Microsoft
Nov 2005 - March 2014
Premier Services Delivery Manager (CSM)
I was the primary escalation point for technology issues and outages in my customer base, overseeing a team of support engineers to manage open cases to resolution. The PSDM (CSM) also built long-term working relationships with key Technical Decision Makers (TDM) and CxO level business stakeholders to better understand the impact of their ICT organisation on overall business strategy.
Pathfinders Forest School
June 2018 - Feb 2021
Forest School Leader and Founder
I worked as a Forest School Leader with The Phoenix Forest School in Dublin. Our office was the glorious 1,600 acre Phoenix Park in the heart of the city, the largest walled park in Europe. I taught children and parents bushcraft, survival skills, outdoor cooking using fire, foraging, rope skills and orchestrate and control a general air of playful mayhem. I worked to develop the leaders of the future, who will hopefully one day rescue this planet of ours. The good news is, they are many and our planet will be in good hands.
LEGO Serious Play Facilitator
Sept 2016 - Present
The LEGO® SERIOUS PLAY® method (LSP) is a facilitated thinking, communication and problem solving technique for use with organisations, teams and individuals. It draws on extensive research from the fields of business, organisational development, psychology and learning, and is based on the concept of “hands-on knowledge.”
Please keep my CV on file in case you think I may be a good fit with your organisation either now or in the future. Feel free to contact me with any questions.
Finally, here's a link to my LinkedIn profile should you wish to dig a little deeper.